Eva AI Call Answering Service Ireland
24/7 Call Answering and Booking Service:
Never miss a customer call, 24/7 answering service
AI receptionist is trained to answer your personalized FAQs and provide quotes
Spam, Sales calls and timewasters are filtered out
Capture leads and book Jobs straight into your google calendar
Frequently asked questions
1. What is an AI call answering service?
An AI call answering service answers your business phone calls using an AI receptionist. It can speak with customers, answer common questions, collect information and help book appointments or jobs.
2. How does an AI answering service work?
When a customer calls, the AI answers the phone and has a natural conversation with them. It uses the information you provide about your business to answer questions, collect details and take the next step.
3. Can AI answer my business phone calls 24/7?
Yes. An AI answering service can answer calls 24 hours a day, 7 days a week. This means customers can reach your business even when your team is busy, out of the office or closed.
4. Can an AI receptionist book appointments?
Yes. AI can help book appointments and jobs based on your availability. Engage AI can connect your call answering service with Google Calendar and other booking or CRM systems, depending on your plan.
5. Can I use my existing business phone number?
In many cases, yes. Your existing business number can be connected to an AI answering system so you do not have to change the number your customers already know.
6. How much does an AI call answering service cost?
We have a 3 tier subscription plan to suit all budgets and business types.
7. Is an AI receptionist cheaper than hiring a receptionist?
For many small businesses, an AI receptionist can cost considerably less than employing a full-time receptionist. There are no normal employee costs such as wages, holidays or sick leave. The actual saving depends on your business and the level of service you need.
8. Can the AI answer questions about my business?
Yes. The AI can be trained with information about your business, services, prices, opening hours and frequently asked questions. This allows it to give customers useful answers without your staff needing to take every call.
9. Can the AI give customers quotes?
Yes. If your business has clear pricing or quoting rules, the AI can be trained to provide suitable quotes or pricing information over the phone.
10. Can an AI receptionist take messages?
Yes. The AI can collect important information from callers, such as their name, phone number and reason for calling. The information can then be passed to your team so they can follow up.
11. Can AI answer calls when my staff are busy?
Yes. This is one of the main reasons businesses use AI call answering. Your AI receptionist can answer calls while your staff are with customers, driving, working on a job or already on another call.
12. Can AI answer calls outside business hours?
Yes. Your AI receptionist can provide out-of-hours phone cover. Customers can still get answers, leave their details or request a booking even when your business is closed.
13. Can the AI transfer a call to a member of my team?
Yes, where the service and call setup allow it. Calls can be handled by the AI first and passed to a member of your team when human help is needed.
14. Will customers know they are speaking to AI?
The AI can have a natural conversation with callers and is designed to sound professional and helpful. We do add a disclaimer to say that the call answered is taken by AI and recorded.
15. Can an AI receptionist understand Irish accents?
Modern AI voice systems are designed to understand all accents.
16. Can AI handle difficult or complicated calls?
AI is suitable for many routine business calls, but not every situation should be handled by AI. For complex, sensitive or unusual enquiries, the call can be passed to your team or the caller's details can be taken for follow-up.
17. Can the AI filter spam and sales calls?
Yes. The AI can be set up to identify unwanted calls and filter out spam, sales calls and timewasters. This helps your team spend more time dealing with genuine customers.
18. Can an AI receptionist capture new leads?
Yes. The AI can ask callers for important information such as their name, contact details and what they need. This information can then be sent to your business for follow-up.
19. Can AI book jobs directly into my calendar?
Yes. Where the required calendar integration is available, the AI can check your availability and help book jobs or appointments. Engage AI supports Google Calendar booking as part of its call answering service.
20. Does an AI receptionist work with CRM systems?
Yes. AI call answering can be connected to CRM systems where an appropriate integration is available. This can help keep customer information and new leads organised.
21. Can I customise what the AI says to my customers?
Yes. The AI can be configured around your business, services, frequently asked questions and the way you want calls handled. This means it can follow your own call-handling process rather than using a generic script.
22. Can AI answer calls for small businesses?
Yes. AI call answering can be useful for small businesses that cannot always answer the phone themselves. It can provide phone cover while the owner or staff are working.
23. What types of businesses can use an AI answering service?
Any type of businesses can use AI call answering, including trades, home-service businesses, salons, professional services and other companies that receive customer enquiries and bookings.
24. Can an AI receptionist handle multiple calls?
Yes. AI systems can handle calls without putting every caller through to the same member of staff. This can help businesses deal with busy periods and reduce missed calls.
25. What happens if the AI cannot answer a customer's question?
The AI can take the caller's details and pass the enquiry to your team. The system can also be set up to transfer certain calls to a person when human assistance is required.
26. How long does it take to set up an AI receptionist?
Setup time depends on the complexity of your business and the features you need. A simple answering service can be set up faster than a system requiring detailed call flows, calendar connections or CRM integrations.
27. Do I need any technical knowledge to use an AI answering service?
No. You do not need to be a programmer or AI expert. Your AI receptionist is configured around your business, so you can focus on running your business rather than managing the technology. We handle all the tech for you.
28. Is an AI call answering service GDPR compliant?
AI call answering involves handling customer information, so GDPR and data protection need to be considered carefully. The exact requirements depend on what information is collected, how it is stored and which systems are connected. Your business should make sure the service and its setup meet your data protection responsibilities.
29. What happens to missed calls with an AI receptionist?
Instead of simply going unanswered, the AI can answer the call, speak to the customer, collect their details and capture the reason for the enquiry. This gives your business an opportunity to follow up and potentially recover leads that would otherwise be lost.
30. Is an AI call answering service right for my business?
It can be useful if your business regularly misses calls, receives enquiries outside normal hours or spends a lot of time answering repetitive questions. The best setup depends on your call volume, the type of customers you deal with and what you want the AI to handle.
Contact Us
Ian@engageAI.ie
AI Call Centre - 046 904 5880
Direct Support - 089 612 9827
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